GRAPEVINE SENIORMOVERS—QUALIFIED USER GUIDELINES
- Eligibility qualifications will be Grapevine residency, age 55 and over, and only those with physical conditions permitting them to be transported by Volunteers, in personal vehicles.
- If you have special needs that require assistance, you should contact NETS (Northeast Transportation Service) at 817.336.8714.
- Please remember that transportation is provided when friends, family, and NETS are unable to accommodate the applicant for the needed appointments.
- Service Hours are limited to 9 AM – 2 PM, Monday through Friday.
- Two appointments per month.
- Applications must be completed by each rider in advance of the first transportation request. If at all possible, initial interviews and paperwork should be accomplished at The REC.
- A minimum of 48-hours notification for a trip is required.
- All trip appointments are limited to a 20-mile radius of The REC
- Service is curb to curb
- Volunteers are not required to perform any lifting
- Volunteers are not allowed to enter the user’s residence
- Volunteers should not be asked to share personal information
- Each rider must sign a waiver (included with the application)
- For your information, Volunteers provide information on their driving history and pass a criminal background check before being accepted as a driver
- The Volunteer calls the Rider in advance of the trip for confirmation
- Volunteers are not required to remain with the Rider for the duration of the appointment. They should be told an approximate time to return for pickup.
- Riders are not to abuse a volunteer’s generosity by asking for additional stops.
- SeniorMovers is for transportation only. Please do not ask a Volunteer to run errands, or provide any type of assistance. Transporting is from Point A to Point B and return.
- SeniorMovers reserves the right to refuse service to any Rider for any reason.
- Please understand that SeniorMovers is a free service for the Active Adults 55+ of Grapevine. It is dependent on Volunteer drivers to meet the requests. There can be occasions when a Volunteer is not available.